Frequently Asked Questions
How do I book?
Simply fill out an event form and we’ll respond with availability, package options, and pricing based on the information you share with us. Once you’ve decided on the service(s), we’ll send you instructions on how to secure your booking.
Your date and time are not officially reserved until your deposit has been received. Bookings are secured on a first-come, first-served basis.
How much is the deposit?
A non-refundable 25% deposit is required to reserve your date and time. Your deposit is applied toward your total balance.
When is the remaining balance due?
The remaining balance is due 5 days before your event and must be paid electronically.
Any bookings made within 5 days of the party date, we request full payment to secure your booking.
What if it rains?
For outdoor events, you are responsible for having a backup indoor location available in case of inclement weather.
If the event location needs to change because of weather, please notify us by email or text at least 2 hours before our scheduled arrival time. If possible, please provide the backup address at least 3 days before the event.
Depending on the new location, your travel fee may need to be adjusted.
What are your rescheduling and cancellation policies?
We urge you to postpone rather than cancel. Once your deposit has been received, it is non-refundable. We appreciate your understanding as we have made this our priority to specially reserve your requested date and time.
Weather: If you need to reschedule due to weather, please notify us at least 10 days before your event whenever possible. Rescheduling within 10 days of the event carries a 20% rescheduling fee.
Emergency or illness: You may reschedule once to a new date within 60 days of the original event date without the 20% rescheduling fee.
Cancellations:
- Cancellations made over 48 hours before the event will result in a refund minus the deposit.
- Cancellations or rescheduling within 48 hours of the event and due to any other reason beyond emergency or illness including inclement weather without having back up indoor rain location chosen will result in no refund.
- In the rare event that your entertainer must cancel due to illness, emergency, or circumstances beyond our control, we’ll make every effort to find a suitable replacement. If we’re unable to arrange a replacement, you will receive a full refund of all payments made.
What do you need from me on the day of the event?
For artist services such as face painting, tattoos, etc, please provide a shaded, flat 5′ x 5′ area for setup. We’ll provide the rest!
For character entertainment, please provide:
A shaded area for the performer and the children
Enough space for games and dancing
Two chairs- for the birthday child and the performer
A blanket for the children to sit on
A small table for face painting, when applicable
The setup area should be safe and protected from extreme environmental conditions, and away from smokers, animals, pools, amplified sound, and other hazards.
Do you travel?
Absolutely! Face Paint & Fairytales is based in the 91364 area and travels throughout Los Angeles and surrounding areas.
A travel fee may apply for locations more than 10 miles outside of 91364. Your exact travel fee will be included in your quote.
Who will be my entertainer?
Veronica is the lead performer and artist behind Face Paint & Fairytales. While she personally fulfills most bookings, there may be occasions when she is unavailable for your event date and time. If this is the case, we will let you know before booking and confirm whether one of our talented team members is available to bring the fun to your celebration.
Weekends tend to book 5–6 weeks in advance, so we recommend submitting an event inquiry form as early as possible to check availability and secure your preferred date and time.
What should I expect when booking a fairytale character?
Our character offerings are designed to feel like a magical visit from a fairytale friend —not simply someone wearing a costume. Our character performers are trained to BE magical, not just look the part. All bookings that involve a fairytale character will include adorable character interactions, posing for photos, and singing “Happy Birthday”.
What's the difference between character entertainment and an artist service with a fairytale artist?
If booking an entertainment package, a professional character performer will lead activities like interactive storytelling, games, and dancing. We highly recommend this package if character engagement and entertainment are most important to you. If you still want face painting, the 2 hour package includes simple 2 minute designs for up 15 guests.
When you book an artist service or hair bar with a fairytale artist, you’ll receive all the inclusions of our standard professional services, elevated by the magic of a professional character performer. Enjoy the same high-quality artistry and exceptional service, paired with an immersive magical experience—without compromising on either.
Can I book character entertainment and a separate artist?
Would you like a Fairytale Character to lead activities and interact with the children while they wait for their name to be called for face painting etc.? Please include this request in the notes section of your event form so we can provide a customized quote for multiple services and entertainers and check team availability.
How many guests can you service?
This depends on the service, the amount of time booked, and the complexity of the designs or hairstyles.
When planning your event, we want to make sure we allow enough time to provide the high-quality experience that Face Paint & Fairytales is known for rather than rushing through each child.
- Face Painting 10-12 guests per hour
- Glitter Tattoos or Glitter Bar 10-15 guests per hour
- Hair Bar 8-10 guests per hour
- Beauty Bar (full makeovers) 5-6 guests per hour
If you’re expecting a larger group, we’ll help you determine whether additional time or an additional artist is appropriate.
Can boys participate?
Of course! Our services are for all children. From sparkly dragon tattoos and batman face paint designs to bright colored mohawks and fun group games, there is something for everyone.
**If booking hair bar or beauty bar, please share the number of boys you expect to attend so we can be sure to provide enough handmade mohawks for them to choose from.
Can adults participate?
Absolutely! Just be sure to include them in the # of participating guests on the event form and leave a note to let us know that the service will be for both the children and the adults.
Children will be prioritized first for children’s parties.
What if my child has allergies or skin sensitivities?
Please let us know before anything is applied to the skin if your child has known allergies, sensitivities, or other concerns.
If you’re unsure how your child will react to a product, we can test a small design on the hand or arm.
What kind of face paint do you use?
We use professional-quality face paints and cosmetic products designed specifically for use on skin. Our face paints, cosmetic glitter, and cosmetic adhesives comply with applicable FDA cosmetic regulations. We use brands such as TAG, Diamond FX and FUSION.
Although our paints are hypoallergenic, as with any cosmetic product, individual sensitivities or allergic reactions are possible.
In what circumstances will you not provide a service to a child?
For everyone’s safety, we will not apply face paint or provide hair services to anyone who appears to have cold sores, conjunctivitis, an infectious skin condition, open wounds, or a lice infestation.
We also will not provide services to a child who is being forced and clearly does not consent to participating.